Frequently Asked Questions

GENERAL QUERIES

What is Soul Safe™?

How is the Soul Safe™ certification subscription calculated?

I am a sole trader, can I subscribe to Soul Safe™?

PAYMENT QUERIES

What happens if I do not receive a receipt email?

How do I update my payment details?

How do I cancel my monthly subscription?

What happens to my employee’s accounts after I cancel?

GENERAL COURSE QUERIES

Will Soul Safe™ save my training progress if I exit at any time?

Why have I not received my enrolment confirmation email?

How do I reset my password?

What if I enrol in the wrong course?

Who should I contact if my account was deleted?

How do I obtain my Soul Safe ™ Employee/Management/Industry Focus course certificate?

What happens if I lose my certificate?

STATEMENT OF ATTAINMENT QUERIES

What are the learning outcomes of the Statement of Attainment (SoA)?

Who is the certifying authority for the Statement of Authority?

How do I purchase the Statement of Attainment training course?

How long does the Statement of Attainment take to complete?

Why am I having trouble uploading my videos via the submission portal?

What are the next steps after I have completed all my assessment documentation?

Will I receive a confirmation email to say that my submission is being marked?

How long will it take for assessments to be marked?

Do I receive a tax invoice when I purchase the Statement of Attainment?

BADGE QUERIES

When will I receive my Soul Safe™ badge?

What happens if my Soul Safe™ badge doesn't arrive?

Do I have to remove the Soul Safe™ badge once my subscription is complete?

How do I download my digital Soul Safe™ badge?

SOUL SAFE™ APP

How do I download the Soul Safe™ App?

Why am I not receiving the Soul Safe™ notifications?

Can I purchase a Soul Safe™ subscription via the Soul Safe™ App?

Can I download my certificate via the Soul Safe™ App?